This Privacy Policy explains what information 11bet Casino ("we", "us", "the platform") collects from members ("you") through our website and mobile app, why we collect it, and how we keep it secure. By using our services, you are considered to have accepted the terms of this policy.
We understand that your personal information is highly sensitive — and at 11bet Casino, we take that seriously. This isn't a lengthy legal document full of jargon; it's a straightforward, honest conversation with you. Because we believe you deserve to know exactly what happens to your data.
Applicability
This policy applies to the main 11bet Casino website (11betcasino.net), the mobile app, and all sub-pages.
When you register or use 11bet Casino services, two types of information are collected — details you provide directly, and information gathered automatically.
Information You Provide Directly
- Full Name & Date of Birth
- Mobile Number & Email Address
- Address & District / Division
- National ID Number (for KYC verification)
- BKash / Nagad / Rocket number or bank account details
- Messages you send to customer support
Automatically Collected Information
- IP Address & Device Type
- Browser & Operating System Information
- Which pages you visited and how long you spent on them
- Gaming History & Betting Patterns
- Login Time & Location Data (for security purposes only)
Only What's Necessary
We only collect information that is strictly necessary to provide our services. No unnecessary personal details are requested.
Every piece of data 11bet Casino collects serves a specific purpose. We never collect information simply to store it.
| Data Type | Purpose of Use | Required? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile / Email | Account Security & Notifications | Yes |
| Payment Information | Deposit & Withdrawal Processing | Yes |
| IP / Device Information | Fraud Prevention & Security | Automatic |
| Gaming History | Personalized Experience | Automatic |
| Cookie Data | Remembering Site Performance & Preferences | Optional |
Marketing Communications
You can unsubscribe from 11bet Casino promotional messages or emails at any time. We respect your preferences.
11bet Casino's server infrastructure is hosted in world-class data centers with 24/7 security monitoring. Every piece of your information is stored at the same level of security used by leading banks.
- TLS/SSL 256-bit Encryption: All interactions with our website and app are encrypted.
- Two-Factor Authentication (2FA): An added layer of security for your login.
- Firewall & DDoS Protection: The platform is protected against cyberattacks.
- Regular Security Audits: Regularly reviewed by independent external experts.
- PCI DSS Compliant: Payment data is protected to the highest industry standards.
- Data Backup: Encrypted backups are performed daily.
How Long Is Your Data Retained?
In accordance with legal requirements, necessary data is typically retained for up to 5 years after account closure, after which it is securely deleted.
A cookie is a small text file stored in your browser. 11bet Casino uses cookies to enhance your experience — for example, remembering your login details and saving your language preference.
What Cookies Do We Use?
- Essential Cookies: Essential for the site to function properly.
- Performance Cookies: To understand which sections of the site are used most.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: Anonymous data used to improve our services.
Can Cookies Be Disabled?
Yes, you can disable non-essential cookies at any time through your browser settings. However, some features may become limited as a result.
As an 11bet Casino member, you hold several important rights regarding your personal data — all recognized under international privacy law (GDPR).
Right to Access
You have the right to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate information.
Right to Erasure
You can request the deletion of data that is no longer required for legal purposes.
Right to Restriction
You can request that specific processing activities be restricted.
Right to Portability
You can receive your data in a structured, portable format.
Right to Object
You can opt out of marketing communications at any time.
To Exercise Your Rights
To exercise any of the above rights, contact us at [email protected]. We will respond within 30 business days.
Under-18s Strictly Prohibited
11bet Casino services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.
If we become aware that a minor's data has been collected, it will be deleted immediately and the associated account will be closed. Parents are encouraged to use parental controls on their devices.
Financial information is the most sensitive of all. 11bet Casino applies strict, dedicated measures to protect your payment data.
- Full card numbers and account PINs are never stored on our servers.
- BKash/Nagad payments are processed directly through their respective gateways — 11bet Casino only receives a confirmation.
- Every transaction is processed using tokenization.
- Payment details are never requested via email or chat — any such request is fraudulent.
Caution
If anyone asks for your payment details using the 11bet Casino name, it's fraud. Report it to [email protected] immediately.
The 11bet Casino platform may occasionally reference third-party services (such as game provider pages). 11bet Casino is not responsible for the privacy policies of those external sites. We recommend reviewing their policies before visiting.
11bet Casino may update this Privacy Policy from time to time — due to changes in technology, new services, or legal requirements. For significant changes, we will notify members in advance via email or through the platform.
Continued use of the platform after any changes will be considered acceptance of the updated policy. The date of the latest update will always be displayed at the top of this page.
For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please contact our Data Protection Team.
- Email: [email protected]
- Subject: Send with subject: "Privacy Request"
- Response Time: Within 30 Business Days
- Live Chat: 24/7 in English within the platform
Quick Help
For urgent privacy concerns, start a live chat with the word "Privacy" — you'll receive priority service.